Not ready to give a price?
Book the job as To quote when it needs assessing first. Record an estimate when you have one, or mark work as free of charge where appropriate.
Jewellery and watch repair management
Every repair.Easy to follow.
Keep condition photographs, work required and progress with each repair, from booking-in to signed collection. Find the latest update when a customer asks whether their ring is ready.
Record what came over the counter.
Record the item’s condition separately from the work required, with photographs of any damage. Staff can check what was noted when the piece arrived.
- Customer and item details with the repair
- Condition notes and photographs together
- An estimated cost, or a job marked To quote
The moments between booking-in and collection.
Where is it, and what happened last?
Keep the repair’s location, status and updates on the job. The activity history shows who added an update and when, so another member of staff can pick up the conversation.
Keep payments with the job
Record repair payments and their methods against the job. Your team can refer to the payment history when the customer comes back.
Ready is not the same as collected
Mark the repair ready for collection, then capture the customer’s collection signature when it is handed back. Keep the completed repair receipt with the record.
From booking-in to collection.
Book it in
Select the customer, describe the item’s condition and required work, and add photographs.
Record the price or quote status
Enter an estimated cost or mark the job To quote while the work is assessed.
Follow the work
Update the location and status, add progress notes and record payments as the job moves on.
Hand it back
Complete the in-store collection with the customer’s signature and a repair receipt.
Help setting up your repair process
Our jewellers and watch dealers help you set up the repair records and locations your staff need.
Help getting started
We review your current repair process, prepare the agreed records and train your team before launch.
See how the move worksAn extra pair of hands
Our jewellery and watch services include repairs and refurbishment. Speak to us about the work you need help with and the costs involved.
Explore our servicesWe agree your setup, data preparation and any additional services before you commit. See Stockbox packages
Repair management questions
Can I book a repair before I know the price?
Yes. Select To quote when booking an in-store repair. The job is recorded with that status while the work is assessed, so you can log the item before agreeing a price.
Can I record damage and photographs at booking-in?
Yes. Record the assessed condition separately from the repair analysis, and upload photographs of the problem. Those details stay with the repair record.
Can another member of staff follow up the job?
Yes. Staff can view the job’s location, status and activity history. Updates show the member of staff and the time, helping the next person answer a customer’s question.
Can I record payments and a collection signature?
Yes. Repair payments have their own history on the job. The in-store collection process captures a customer signature and records the collection, with a completed repair receipt.
Can you bring over open repairs from our current system?
We review your exports and open jobs, then agree which customer, item, status and payment details can move. Your team checks the prepared records before launch. See how we plan the move.
Business know-how
Good habits for your shop
Jewellery repairs: keeping every job clear from drop-off to collection
A customer leaves more than a piece of jewellery with you. They leave a job to be understood, looked after and explained. A clear repair record helps every member of your team keep that promise.
Read the business guideSee Stockbox in your shop
We’ll visit your shop, show you Stockbox and give your team a month’s free demo-store access.
Prefer to speak to us first?
020 4629 3701
For UK jewellers. Live setup and any additional services are agreed separately.
Arrange a Shop Visit
Tell us how you manage repairs today. Required fields are marked *.